Privacy Policy
How we collect, use, and protect your personal information — because your trust is our greatest asset.
Your Data is Safe With Us
We are committed to protecting your privacy and personal information.
Information We Collect
At Red Lobster, we collect only the information necessary to provide you with exceptional travel and hospitality services. We believe in transparency and minimal data collection.
Personal Information
- • Full name, email address, phone number
- • Passport number & nationality (for bookings)
- • Payment information (processed securely via partners)
- • Emergency contact details
Usage & Technical Data
- • IP address, browser type, device information
- • Pages visited, time spent on our website
- • Booking history and preferences
- • Communications with our team
How We Use Your Information
Your data helps us create unforgettable Sri Lankan experiences. Here's exactly how we put your information to work:
Process Bookings
Reserve tours, accommodations, and dining experiences seamlessly.
Personalize Your Experience
Tailor recommendations based on your preferences and past travels.
Customer Support
Respond to inquiries, resolve issues, and provide travel assistance.
Improve Our Services
Analyze usage patterns to enhance our website and offerings.
Legal Compliance
Fulfill regulatory obligations and prevent fraud.
Marketing Communications
Send updates, offers, and newsletters (with your consent).
Your Privacy Rights
Depending on your location (including GDPR for EU residents and CCPA for California residents), you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data.
Right to Portability
Receive your data in a structured format.
Right to Deletion
Request deletion of your data (subject to legal obligations).
Right to Rectification
Correct inaccurate or incomplete information.
Right to Restrict Processing
Limit how we use your data in certain circumstances.
Right to Object
Opt-out of marketing communications at any time.
To exercise your rights:
Contact our Data Protection Officer at privacy@redlobster.lk or call +94 11 234 5678. We will respond within 30 days.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
🔒 Encryption
All data transmitted between your browser and our servers is encrypted using TLS 1.3 with 256-bit encryption.
🛡️ Access Controls
Strict role-based access — only authorized personnel can view sensitive customer data.
📋 Regular Audits
Quarterly security assessments and vulnerability scans by third-party experts.
💰 PCI Compliance
Payment information is processed through PCI DSS Level 1 certified partners.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
| Data Type | Retention Period |
|---|---|
| Booking records | 7 years (tax/legal requirements) |
| Marketing data (with consent) | Until consent withdrawn |
| Website analytics | 26 months (anonymized after 14 months) |
| Customer support communications | 3 years |
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.
Have Questions About Your Privacy?
Our data protection team is here to help — reach out anytime.
Email Us
privacy@redlobster.lk
support@redlobster.lk
Call Us
+94 11 234 5678 (Mon-Fri, 9AM-5PM SLST)
Visit Our Office
Red Lobster Headquarters, No. 123, Galle Road, Colombo 03, Sri Lanka
Red Lobster Travels (Pvt) Ltd | Registration No: PV 00234567 | Data Protection Officer: Amali Perera
We may update this Privacy Policy from time to time. Significant changes will be notified via email or website notice. The "Last updated" date at the top of this page indicates when the policy was last revised.