Return & Refund Policy

Welcome to Red Lobster Tours and Restaurant. Since we mainly provide tour services and fresh seafood dining experiences, our return and refund policies are designed based on service-based operations rather than physical products.

1. Return Policy

As our services include tours and restaurant dining, physical returns are not applicable.

Tour services cannot be returned once confirmed and scheduled.
Changes or cancellations may be requested based on availability and policy conditions.
Restaurant meals are prepared fresh and cannot be returned once served.
If there is an issue with your meal or service, please inform our staff immediately for assistance.

2. Refund Policy

Refunds are handled fairly based on the type of service booked.

Full refund is available if cancellation is made at least 48–72 hours before the scheduled tour.
Cancellations made less than 48 hours before the tour may not be eligible for a refund.
No-shows will not be eligible for refunds.
If a tour is cancelled by us due to weather conditions or operational issues, a full refund or reschedule option will be provided.
Restaurant payments are non-refundable once food is prepared and served.

3. Refund Processing Time

Approved refunds will be processed within 7–14 business days depending on the payment method used.

4. Contact Us

If you have any questions regarding refunds or cancellations, please contact us through our website contact form. We are always ready to assist you.